I, like 100s of 1000s of people, have been known to use the services of a Personal Mail Box (PMB) provider, such as MailBoxes Etc..
Recently, the service I used lost their lease, and closed their doors. They very generously lined up another service to take on all of their old customers, at much the same price, and provided us all with the USPS mail forwarding forms.
I dutifully filled out and filed the forms. Days passed, and then nearly 2 weeks, and still my mail was not being forwarded, and was in fact still being sent to the *old* address.
So I called up our USPS station, spoke with the supervisor, who said that he had my forwarding forms in hand, and it would start “right away”.
Another week passed – now the old address no longer exists, and, mysteriously, no forwarded mail is showing up at my new address.
So I call back, get the supervisor, and this time I am told… ready for this? “We don’t forward mail from personal mail box services.”.
Excuse me?? Say..what???
That’s right. “We don’t forward mail from personal mail box services. It’s against our policies.”
After coming down from the ceiling (going to have to spackle and paint those nail gouges now), I called the national USPS customer service line, and complained, whined, bleated, and b*tched, all quite loudly. After being put on hold several times while the admittedly sympathetic CS rep checked things out, she came back to tell me, very apologetically “We don’t forward mail from personal mail box services. It’s against our policies.”
Did *you* know that if you use a PMB, and you then change addresses, the post office *will not forward your mail*?????
Now you do.
I see a serious legal issue here, because PMB providers are competition for the USPS in terms of renting mail boxes.
In the meantime, I, and all of those others in my same situation, are essentially threaded. All of my mail to the old
address is simply being returned to sender!!
HOW can it be that this is not common knowledge?
I have also called our local MailBoxes Etc. (now “The UPS
store”), and they not only confirmed this, but also acknowledged that they don’t tell customers about it if they don’t ask!!!
But they do have a service where they will forward your mail for you – of course, for a fee.
Quite a sweet little deal going on both sides: MailBoxes Etc. – you can check out any time you like but you can never really leave. And the USPS: use our competitor, and we simply won’t deliver your mail at all for you.
“We’re the postal service – we do it to you.”